German Desk Support Engineer

Job Description

We are seeking a skilled IT Support Specialist with fluency in German to provide exceptional remote assistance to our clients. In this role, you will troubleshoot and resolve IT-related issues efficiently through multiple communication channels, including calls, chat, and web-based platforms.

Qualifications:

• Deliver high-quality remote IT support to German-speaking clients, addressing technical issues with professionalism and efficiency.
• Diagnose and resolve hardware, software, and network-related problems in a timely manner.
• Communicate solutions effectively, ensuring customer satisfaction and understanding.
• Maintain accurate records of support interactions and resolutions using ticketing systems.
• Collaborate with internal teams to escalate and resolve complex technical issues when necessary.

Requirements

• Proficiency in German (both written and spoken) and strong communication skills.
• Solid understanding of IT systems, troubleshooting techniques, and customer service principles.
• Ability to work in a fast-paced, client-focused environment.

Educational Qualifications:

We welcome applications from candidates with any graduate degree. The role is open to individuals with diverse educational backgrounds, as long as they possess the required skills and enthusiasm to succeed in sourcing and engaging top talent.

Preferred Experience:

We are looking for candidates with 2 to 5 years of experience in IT support, troubleshooting, and client communication.